Symantec customers stranded by renewals glitch
Symantec’s integration with Veritas in the UK has run into computer problems, leaving many Symantec customers unable to renew their corporate anti-virus licenses and large numbers of computers unprotected.
An adviser working for PCWorld Business’ national licensing department told us the problem is widespread.
“It is affecting loads of our customers - from GPs right through to our government customers,” he said.
He said he understood that Symantec shut down its computer systems for a refit - part of its integration with Veritas - but that there had been no backup made. Upon rebooting, he said, more problems surfaced, as well as a backlog of orders and all the new orders that were still coming in.
One GP told El Reg: “We are a small GP practice, with 12 Symantec Antivirus Corporate Edition licences. On 6th October, without prior warning, my server notified me that these licences had expired. But, no problem, as there is a 60 day grace period, and just over 1 week later I ordered 12 renewal licences from my supplier PC World Business (PCWB).
