When antivirus false positives really bite
Microsoft didn’t get the word to their phone support people that Microsoft’s antivirus had a false positive for gmail. According to the article,
The experience of a user called Jim was typical, with several hours of telephone calls and Remote Desktop tech support. “He gave up after an hour and told me it was in my Gmail so I had to delete everything, trash, sent, archived, etc. and then use Stinger. I mistakenly followed his advice. Two years of carefully saved stuff is gone,” the user wrote.
. Microsoft says they’re sorry and will work on ways to keep it from happening again.








